Module 1: Introduction to Healthcare Systems and Hospital Administration

• Overview of healthcare systems in developing countries
• Roles and responsibilities of hospital administrators
• Importance of ethical and good governance practices in healthcare
• Introduction to healthcare financing and resource management

Module 2: Hospital Operations and Management

• Hospital organization and structure
• Departmental functions and workflows (clinical and non-clinical)
• Patient management and admission procedures
• Medical records and information systems
• Hospital quality management and accreditation

Module 3: Human Resource Management in Hospitals

• Principles of human resource management
• Recruitment, selection, and training of hospital staff
• Performance management and staff development
• Labor laws and employee relations

Module 4: Communication and Interpersonal Skills for Healthcare Professionals

• Effective communication with patients,families, and healthcare team members
• Conflict resolution and negotiation skills
• Interpersonal skills for building trust and collaboration

Module 5: Public Health and Epidemiology

• Introduction to public health concepts and principles
• Common diseases and health challenges in developing countries
• Disease prevention and control measures
• Health promotion and community outreach programs

Module 6: Financial Management and Resource Allocation in Hospitals

• Basic accounting principles for healthcare institutions
• Budget planning and financial forecasting
• Cost-effectiveness analysis and resource allocation decisions
• Revenue generation strategies for hospitals

Module 7: Information Technology and Healthcare Management

• Role of information technology in healthcare delivery
• Electronic medical records and healthcare information systems
• Data management and reporting for decision-making
• Telemedicine and digital health solutions for developing countries

Module 8: Supply Chain Management and Pharmacovigilance

• Procurement and inventory management of medical supplies and equipment
• Essential medicines and rational drug use practices
• Medication safety and pharmacovigilance programs
• Drug supply chain management challenges in developing countries

Module 9: Public Relations in Hospital Administration:

• Crisis Communication and Media Relations:
• Community Engagement and Reputation Management:
• Patient Satisfaction and Feedback Management
• Social Media and Digital Marketing

Module 10 : Food Safety in Hospital:

• HACCP Principles and Implementation:
• Food Processing and Storage
• Menu Planning and Nutritional Considerations
• Food Preparation and Hygiene Practices

Module 11: Transportation Services:

• Patient Transportation Logistics
• Infection Control Procedures in Transportation
• Vehicle Maintenance and Safety
• Technology Integration in Transportation

Module 12 : Hospital Security System:

• Physical Security Measures
• Cyber Security measures
• Emergency Preparedness and Response
• Risk Assessment and Mitigation in Hospital Administration

Module 13: Doctors and Consumer Protection Act:

• Understanding Informed Consent
• Consumer Rights and Responsibilities in Hospital Administration

Semester 2

Module 14: Healthcare Marketing and Public Relations

• Marketing healthcare services in resource-constrained settings
• Patient education and community engagement strategies
• Branding and communication strategies for hospitals
• Building relationships with stakeholders and donors

Module 15: Disaster Preparedness and Management

• Principles of disaster preparedness and response in healthcare settings
• Common emergencies and natural disasters in developing countries
• Hospital evacuation plans and risk management strategies
• Communication and coordination during emergencies

Module 16: Legal and Ethical Aspects of Healthcare

• Medical ethics and professional conduct
• Patient rights and informed consent
• Healthcare legal frameworks and regulations
• Legal issues in hospital administration

Module 17: Leadership and Change Management in Healthcare

• Leadership styles and skills for healthcare administrators
• Managing change and innovation in hospitals
• Motivation and team building in a healthcare setting
• Building a successful career in hospital administration

Module 18: Health/Medical Insurance

• Introduction to Health Insurance: Concepts,types, benefits, providers, regulations.
• Claim Processing: Understanding claim forms, coding practices, billing procedures.
• Insurance Management for Hospitals:Reimbursement mechanisms, contracts with insurers, risk management.
• Emerging Trends in Health Insurance:Managed care, digital health insurance,global perspectives.

Module 19: Front Office and Patient Care Management

• Introduction to Hospital Operations: Layout,departments, patient flow, key performance indicators.
• Front Office Management: Registration process, appointment scheduling, medical records, patient communication.
• Patient Care Management: Admission procedures, discharge planning, patient satisfaction surveys, complaint handling.
• Healthcare Ethics and Legal Aspects:Patient confidentiality, informed consent,end-of-life care, medical malpractice.

Module 20: Waste Management in Hospitals

• Understanding Types of Hospital Waste:Infectious, hazardous, radioactive, general,sharps.
• Segregation and Storage of Waste: Color-coding system, labeling, handling guidelines.
• Treatment and Disposal Methods:Incineration, autoclaving, recycling, waste management contractors.
• Environmental Impact and Sustainability:Pollution control, resource conservation,green practices.

Module 21: Human Resource Management

• HR Functions in Hospitals: Recruitment,selection, training, performance appraisal,compensation, benefits.
• Employee Relations: Grievance redressal,conflict resolution, workplace safety, labor laws.
• Workforce Management: Scheduling,attendance, motivation, retention strategies.
• Leadership and Team Building in Healthcare:Effective communication, collaboration,empowering teams.

Module 22: Healthcare Information Systems

• Introduction to HIS: Components, functions,benefits for hospitals and patients.
• Electronic Health Records (EHR): Data capture, storage, retrieval, confidentiality.
• Healthcare Data Management: Security,privacy, compliance with regulations.
• Information Systems for Clinical Decision Support: Diagnosis, treatment planning,medication management.

Module 23: Cleaning and Housekeeping:

• Infection Control Protocols and Cleaning Procedures
• Chemical and Equipment Management in Hospitals
• Sustainability in Cleaning Practices
• Outsourcing Options and Quality Control in Hospitals

Module 24: Administration of Outpatient Services:

• Scheduling and Appointment Management in Hospitals
• Registration and Information Management in Hospitals
• Financial Management and Billing in Hospitals
• Quality Improvement and Patient Satisfaction

Module 25: Health Tourism:

• Market Research and Target Audience Analysis
• Marketing and Branding for Health Tourism
• Legal and Ethical Considerations for Health Tourism
• Collaboration and Partnership in Health Tourism

Module 26: Telehealth:

• Technology Infrastructure and Platform Selection
• Telehealth Applications and Benefits
• Training and Compliance for Healthcare Providers
• Integration with the Healthcare System

Module 27: Current Issues in Healthcare Management:

• Healthcare Data Analytics and Artificial Intelligence
• Financial Challenges and Cost Containment Strategies
• Aging Population and Chronic Disease Management
• Cybersecurity Threats and Data Protection

Course Content:

Module 1: Introduction to Hospital Front Office Management:

• Role and responsibilities of the front office in hospitals
• Different departments within the front office and their inter-workings
• Importance of effective communication and collaboration

Module 2: Patient Reception and Registration:

• Patient welcome and greeting procedures
• Registration process - collecting patient information, verifying insurance, appointment scheduling
• Maintaining accurate and confidential medical records

Module 3: Appointment Scheduling and Management:

• Different appointment scheduling methods (phone, online, walk-in)
• Appointment confirmation and reminder procedures
• Managing appointment cancellations and rescheduling

Module 4: Cashiering and Billing Procedures:

• Understanding hospital billing systems and charges
• Collecting patient payments and managing different payment methods
• Handling insurance claims and third-party payer interactions

Module 5: Medical Records Management:

• Maintaining paper and electronic medical records (EMR) systems
• Ensuring data accuracy, confidentiality, and security
• Adherence to medical record management regulations

Module 6: Communication Skills for Healthcare Professionals:

• Effective verbal and non-verbal communication techniques
• Active listening, empathy, and building rapport with patients
• Conflict resolution and customer service skills in healthcare settings
• Professional written communication (emails,reports, etc.)

Module 7: Information Technology in Healthcare:

• Hospital Information Systems (HIS) and their functionalities
• Electronic Medical Records (EMR) and healthcare software applications
• Utilizing technology for efficient front office operations
• Cybersecurity and data privacy considerations in healthcare

Module 8: Legal and Ethical Aspects:

• Medical Records Confidentiality (HIPAA) and patient privacy rights
• Informed consent and patient autonomy
• Medical negligence and legal liabilities
• Professional ethics and code of conduct for healthcare workers

Module 1: Introduction to Hospital Administration

Topics:

• The Indian healthcare system: Structure and stakeholders
• Hospital departments and their functions
• Role and responsibilities of a Hospital Administrative Assistant
• Career opportunities and growth prospects

Module 2: Medical Terminology and Healthcare Regulations

Topics:

• Basic medical terminology and abbreviations
• Understanding medical records and documentation
• Healthcare regulations and compliance: Medical Council of India (MCI) guidelines, Clinical Establishments (Registration and Regulation) Act, 2010
• Ethical considerations in healthcare administration

Module 3: Patient Interaction and Communication Skills

Topics:

• Effective communication with patients and their families
• Handling sensitive information and maintaining confidentiality
• Building rapport and fostering a positive patient experience
• Conflict resolution and de-escalation techniques

Module 4: Administrative Procedures and Operations

Topics:

• Appointment scheduling and management
• Patient registration and admission process
• Medical record management and filing systems
• Billing and insurance coding procedures
• Utilizing hospital information systems (HIS)

Module 5: Time Management and Organizational Skills

Topics:

• Prioritizing tasks and managing workload effectively
• Meeting deadlines and adhering to schedules
• Organizing and maintaining an efficient workspace
• Utilizing digital tools and resources for productivity

Module 6: Professional Development and Career Exploration

Topics:

• Essential skills for Hospital Administrative Assistants: Communication, teamwork, problem-solving, adaptability
• Continuing education and professional development opportunities
• Exploring career paths and specialization options in hospital administration

Module Content:
Module 1: Introduction to Hospital Facilities Management
Topics:

• The Indian healthcare system: Structure and stakeholders
• Hospital departments and their facilities
• Role and responsibilities of a Hospital Facilities Assistant
• Career opportunities and growth prospects

Module 2: Healthcare Regulations and Infection Control
Topics:

• Healthcare regulations and compliance: National Accreditation Board for Hospitals & Healthcare Providers (NABH) standards, Biomedical
• Waste Management Rules, 2016
• Infection control principles and practices: Hand hygiene, Personal Protective Equipment (PPE),waste disposal
• Fire safety protocols and emergency preparedness

Module 3: Equipment Management and Maintenance
Topics:

• Identifying and operating various medical equipment
• Preventive maintenance procedures and troubleshooting
• Working with biomedical engineers and service providers

Module 4: Housekeeping and Environmental Services
Topics:

• Maintaining a clean and safe hospital environment
• Cleaning protocols for different areas: patient rooms, operating rooms, public spaces
• Waste management and disposal procedures

Module 5: Patient Safety and Security
Topics:

• Identifying and mitigating patient safety risks
• Fall prevention strategies
• Patient security measures and access control

Module 6: Communication, Teamwork, and Professional Development
Topics:

• Effective communication with patients, staff, and other stakeholders
• Teamwork and collaboration in a healthcare setting
• Problem-solving and conflict resolution skills
• Continuing education and professional development opportunities

Module Content:
Module 1: Introduction to Hospital Human Resource Management
Topics:

The Indian healthcare system: Structure and stakeholders
Hospital departments and their HR functions
Role and responsibilities of a Hospital Human Resource Assistant
Career opportunities and growth prospects

Module 2: Labor Laws and Regulations in Healthcare
Topics:

The Industrial Disputes Act, 1947
The Minimum Wages Act, 1948
The Contract Labour (Regulation and Abolition) Act, 1970
The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013

Module 3: Recruitment and Selection Process
Topics:

Job analysis and writing effective job descriptions
Sourcing and attracting qualified candidates
Conducting interviews and assessments
Selection process and making hiring decisions

Module 4: Employee Onboarding and Development
Topics:

New employee orientation and training programs
Performance management and appraisal systems
Employee development and career planning opportunities

Module 5: Employee Relations and Payroll Management
Topics:

Maintaining positive employee relations and resolving workplace conflicts
Employee benefits and compensation management
Payroll processing and statutory deductions

Module 6: Professional Development and Career Exploration
Topics:

Essential skills for Hospital Human Resource Assistants: Communication, teamwork, problem-solving, time management
Continuing education and professional development opportunities
Exploring career paths and specialization options in hospital HR

Module Content:
Module 1: Hospital Public Relations and Communication Strategies
Topics:

The Indian healthcare system: Structure and stakeholders
Importance of public relations in healthcare
Role and responsibilities of a Hospital Public Relations Assistant
Career opportunities and growth prospects

Module 2: Communication Principles and Ethics in Healthcare PR
Topics:

Effective communication strategies for diverse audiences
Cultural sensitivity and ethical considerations in healthcare communication
Transparency and building trust with the public

Module 3: Media Relations and Crisis Communication
Topics:

Developing and maintaining positive media relationships
Crafting press releases and media pitches
Responding to media inquiries and managing press conferences
Crisis communication planning and effective response strategies

Module 4: Community Engagement and Reputation Management
Topics:

Building relationships with community stakeholders
Developing and implementing community outreach programs
Managing hospital reputation through social media and online presence
Patient experience and feedback management

Module 5: Public Relations Tools and Techniques
Topics:

Writing for different audiences: press releases,brochures, website content
Designing and implementing public relations campaigns
Utilizing social media platforms for effective communication
Public relations measurement and evaluation

Module 6: Professional Development and Career Exploration
Topics:

Essential skills for Hospital Public Relations Assistants: Communication, writing,interpersonal skills, critical thinking
Continuing education and professional development opportunities
Exploring career paths and specialization options in healthcare

Module Content:
Module 1: Introduction to Hospital Pharmacy
Topics:

The Indian healthcare system and pharmacy structure
Hospital pharmacy departments and their functions
Role and responsibilities of a Hospital Pharmacy Assistant
Career opportunities and growth prospects

Module 2: Essential Pharmacy Practices and Legislation
Topics:

Pharmacy laws and regulations in India:Pharmacy Act, 1948, Drugs and Cosmetics Act,1940
Different drug classifications and dosage forms
Medication labeling and dispensing procedures
Understanding prescriptions and physician orders

Module 3: Medication Dispensing and Inventory Management
Topics:

Aseptic techniques and medication dispensing protocols
Maintaining accurate medication records and inventory control
Expiry date management and drug recalls
Utilizing pharmacy software and information systems

Module 4: Patient Safety and Medication Adherence
Topics:

Medication errors and strategies for prevention
Patient counseling on medication use and side effects
Promoting medication adherence and patient education
Communication skills and building rapport with patients

Module 5: Sterile Compounding and Aseptic Techniques
Topics:

Principles of sterile compounding and aseptic manipulation
Preparing sterile dosage forms and maintaining a clean environment
Quality control measures in sterile compounding practices

Module 6: Professional Development and Career Exploration
Topics:

Essential skills for Hospital Pharmacy Assistants:Communication, accuracy, problem-solving,teamwork
Continuing education and professional development opportunities
Exploring career paths and specialization options in hospital pharmacy

Module Content:
Module 1: Introduction to Hospital Branding and Marketing
Topics:

The Indian healthcare landscape and marketing challenges
Importance of branding and marketing for hospitals
Role and responsibilities of a Hospital Branding and Marketing Executive
Career opportunities and growth prospects

Module 2: Marketing Principles and Strategies for Hospitals
Topics:

Understanding hospital target audiences and market segmentation
Developing a competitive marketing strategy and brand positioning
Creating effective marketing messages and communication channels
Integrating traditional and digital marketing strategies

Module 3: Market Research and Brand Development
Topics:

Conducting market research for healthcare services
Understanding patient needs, preferences, and decision-making factors
Building a strong hospital brand identity and brand differentiation
Managing hospital reputation and online presence

Module 4: Communication Planning and Content Marketing
Topics:

Developing effective communication plans for different marketing campaigns
Utilizing various communication channels: print,digital, social media
Creating engaging content for patient education and brand awareness
Crafting compelling press releases and media relations strategies

Module 5: Digital Marketing for Hospitals
Topics:

Leveraging website design and search engine optimization (SEO)
Utilizing social media platforms for patient engagement and community building

Implementing online appointment booking and telehealth services Measuring the effectiveness of digital marketing campaigns

Module 6: Ethical Considerations and Regulatory Environment
Topics:

Ethical guidelines for healthcare marketing in India (MCI Code of Ethics)
Advertising regulations and restrictions for healthcare providers
Ensuring patient privacy and data protection in marketing activities

Module Content:
Module 1: Introduction to Health Insurance in India
Topics:

Overview of the Indian healthcare system and insurance landscape
Key health insurance schemes: Ayushman Bharat, Pradhan Mantri Jan Aarogya Yojana (PMJAY), private health insurance plans
Understanding different types of health insurance coverage (inpatient, outpatient,cashless, etc.)

Module 2: Hospital Billing and Coding for Insurance Claims
Topics:

Medical coding systems: ICD-10 and CPT codes
Understanding hospital billing processes and charges
Assigning accurate codes to diagnoses and procedures for insurance claims

Module 3: Processing Health Insurance Claims
Topics:

Pre-authorization procedures and eligibility verification
Preparing and submitting insurance claims electronically
Following claim submission guidelines and documentation requirements
Managing claim denials and appeals processes

Module 4: Patient Interaction and Communication
Topics:

Effectively communicating with patients about health insurance coverage and benefits
Addressing patient inquiries and concerns regarding insurance claims
Maintaining confidentiality and ethical considerations in handling patient information

Module 5: Medical Record Documentation and Regulatory Compliance
Topics:

Importance of accurate and complete medical record documentation for claim processing
Understanding healthcare regulations related to medical billing and coding
Ensuring compliance with claim submission deadlines and data privacy regulations

Module 6: Career Opportunities and Professional Development
Topics:

Essential skills for Hospital Health Insurance Assistants: communication, problem-solving,attention to detail, customer service
Continuing education and professional development opportunities
Exploring career paths and specialization options in healthcare insurance